What’s happening with the Percona Platform Portal?
The Percona Platform Portal (portal.percona.com) was retired on 30th March 2026, and is no longer available for service access. Going forward, service access will continue through percona.service-now.com.
Why was the Portal retired?
We’re streamlining how customers access Percona’s services. By consolidating support into a single system, we can provide you with a more consistent, secure, and reliable experience. This change reduces complexity, ensures you always know where to go, and allows us to focus on improving the tools and services that matter most to you.
I am a Percona Support / Managed Services Customer, and I was accessing services using portal.percona.com. What should I do?
Please start using percona.service-now.com going forward, as this will be the central destination for all your Percona support and service needs.
I am unable to log in to percona.service-now.com with my registered email address. What should I do?
If you’re unable to log in, please email customercare@percona.com to request a password reactivation.
Will the portal decommissioning affect my SSO login through id.percona.com?
No, id.percona.com will remain active and continue to support secure customer logins and access to Percona services.
I was logging in to Percona Monitoring and Management (PMM) using portal.percona.com. What happens to my PMM access?
If you were using the portal to authenticate PMM, you will need to update your PMM login method. PMM supports the authentication methods specified in Grafana's documentation.
I use PMM with Extended Advisors and/or Alert Templates connected to portal.percona.com. What happens to them?
Support Customers: Extended Advisors and Alert Templates are available directly within PMM from version 3.5.0 (available from November 2025). Once upgraded, you’ll have full access to built-in diagnostics and ready-to-use alerts with a simpler, more reliable setup.
Managed Services Customers: Our DBA team will handle any required upgrades for your account, as needed, to ensure a smooth transition and uninterrupted service.
If you have any questions or require further assistance, please contact customercare@percona.com